Initiatives for digital government transformation are rising, making 2024 a good year for government organizations and the people they serve. State and local government technology trends indicate greater attention on enhancing residents’ and agencies’ employees’ digital experiences.
According to Gartner, global government IT spending has increased by 6.5% to $557.3 billion in 2022. 64% of this total will go toward initiatives that improve the resilience and efficiency of public services.
Many government-funded institutions and organizations continue relying on decades-old methods to accomplish their goals. Accelerating modernization and digital transformation of such procedures minimizes handling delays, protecting and boosting the efficiency of the entire IT sector process for the public and government sectors.
This article discusses the top technology trends 2024 and breakthroughs affecting local, state, & federal departments.
Top Ten Public Sector and Government Technology Trends in 2024
Here is the list of top government and public sector technology trends 2024 to watch:
1. Data Sharing
Data sharing in government is sometimes haphazard, forced by high-profile events. Data sharing as a strategy, on the other hand, is a systematic and scalable way to enable data reuse & service innovation.
According to Gartner, organizations encouraging data sharing will outperform their counterparts on most commercial value indicators by 2023. It will necessitate a culture shift away from data compartmentalization and toward data reuse to better serve citizens. To accomplish this cultural transition, government CIOs must lead from the front.
Blockchain is a technology for maintaining records. It is mainly utilized in banking, investment, and cryptocurrencies, but it is also beginning to give value to government and public services. As DLT technologies gain traction, governments find themselves in both regulator and user positions.
Clear policies and rules from regulators assist in opening up the door for national innovation. Governments, as users, are exploring new and innovative ways to use these technologies to minimize money transfer costs, increase operational efficiency, offer insight to supply chains, foster digital identities, and more.
3. Cyber AI
Governments must be vigilant as cyberattacks become more common throughout the world. The current system is no longer enough, as recent large-scale attacks prove. Governments must assess the use of AI to automate threat detection and response, even contemplating outsourcing to augment in-house talent.
Cyber AI may be a force multiplier, allowing organizations to respond quicker than their adversaries and foresee and act on these actions. These evolving artificial intelligence tools can assist human analysts in focusing on prevention, remediation, and establishing a more aggressive, resilient security posture.
4. Automation and Self-servicing
Automation is a critical component of government it solutions and digital transformation activities. This one of the latest governance technology trends 2024 employs artificial intelligence (AI) & robotic process automation (RPA) to remove manual operations and speed up service delivery.
Agencies may eliminate paper forms and manual processing using government workflow automation, freeing employees’ time from repeated and low-value tasks.
5. Digital Identity
Gartner expects that by 2024, at least one-third of national governments and half of US states will provide individuals with mobile-based identification wallets. However, only a tiny percentage will be interoperable between industries and jurisdictions.
The scope and problems of digital identity are rapidly rising as governments seek to provide reliable and convenient access to services through identity proofing, carry your own identity (BYOI), identity wallets, company and object identity, and identification ecosystems.
6. Smart Devices
With the proliferation of “smart devices” and more automation of physical chores, IT’s mandate is expanding beyond phones and laptops. The number of “computers” has increased dramatically with the introduction of drones, sensors, and electronic gadgets.
Physical technology, which interacts with humans, is rapidly being used in government missions, which means that IT must manage such devices, define standards, offer security, and assist deployments.
7. Rise of Government Startups
Government institutions are not typically known for their agility and ingenuity when developing new technologies. It has created an opportunity for a new breed of a startup known as “gov tech” to employ innovative ideas to drive the digital revolution in public organizations.
With government technology adoption impacting many of our lives, it’s as thrilling to see that innovation is as prevalent here as it is in more conventionally lucrative industries such as financial technology and marketing technology.
8. SAAS Government Platforms
A SaaS platform allows government organizations to expand their service offerings. Governments may continuously release new features and services that use standard components and databases.
A highly integrated & adaptable platform might let governments constantly grow their products as people’s demands change. Residents may look up, see, and pay their property taxes digitally. In the years after, services like online billing and periodic payments have been added, giving people more options.
9. Decision Intelligence
By 2024, 60% of government expenditures in artificial intelligence and data analytics, according to Gartner, will be spent to influence operational decisions and results in real-time directly.
“Data-driven decision making puts the emphasis in the wrong place. We need a revolution in how our leaders approach decision making.”
— Faculty (@faculty_ai) November 7, 2022
Planning and actions should become more predictive and proactive, utilizing AI, analytics, business intelligence, and data science to minimize late intervention costs substantially. The goal is to improve the responsiveness and timeliness of government service delivery.
10. Mobile Government
Mobile technology is transforming how people develop and utilize information and services. Mobile Government aims to make government available anywhere, anytime, on any device today and in the future.
The Mobile Government maintains the online collaborative network, which distributes information, strategies, and technologies online and at events to keep the government updated on all things digitally.
Future Technologies For Government and Public Sector
We know that the future is bright and technologically advanced. The trajectories of three technologies that will most certainly dominate the digital environment in a decade or more: are quantum computing, exponential intelligence, & ambient experience.
Each of these technologies has caught the focus of researchers and the capital investment of venture capital firms, startups, and businesses, who all agree. Something exciting will happen, and with care and groundwork planning, we may be ready to respond when the future eventually arrives.
The technology of the upcoming decade is already on its way. Creating future-proof designs and methods requires ensuring that future planning and strategies are executed with future technologies in mind.
Accelerate Modernization with EvinceDev
Undoubtedly, technology will continue to revolutionize government and the public sector in 2024. Agencies may streamline processes, become more flexible, and better fulfill the demands of both employees and individuals by continuing to go digital.
When faced with challenging operating conditions and financial concerns, public sector companies must strive to rapidly implement new business and technological models rather than reverting to prior ways of working.
We at EvinceDev can walk you through the most recent government technology trends. Utilizing technology Governance, Risk, and Compliance GRC Software, our public sector IT services and solutions will help you optimize your operations and improve the citizen experience. Contact us.