Trimax Customer App Service Spare Parts

About Trimax Mowers

Mobile App

Trimax Mowers, a global leader in commercial mowing equipment from New Zealand, is renowned for its durable, high-quality products and low maintenance. Trimax offers a wide range of rotary and flail equipment, setting industry standards worldwide from Windsor Castle to PGA Championship courses, driven by customer-focused design and solutions that boost productivity and reduce maintenance.

Type of Software

Dealer-Focused Equipment Platform with Offline Access and Product Management

Headquarters

New Zealand

Industry

Industrial Automobile

Company Size

51 - 200

Project Scope

Trimax Customer App designed to enhance the customer experience for its users. It provides Trimax customers with essential product information, service reminders, and easy access to purchase spare parts online. Beyond offering vital product details, the app also enables Trimax to send personalized in-app promotions tailored to the specific mowers customers own, streamlining the process of staying connected and enhancing customer loyalty.

Services We Delivered

Magento 2-Based Dealer Platform Development

Built a scalable dealer-centric platform using Magento 2 to manage product catalogs, dealer access, and global equipment data.

Custom Offline-Enabled Mobile Application

Developed an offline-first mobile experience with local data storage and sync mechanisms, ensuring uninterrupted access to product and sales information.

Advanced Media Gallery & Product Visualization

Implemented rich product experiences using JavaScript for swipe navigation, video playback, and image zoom functionality.

Dynamic Data Management & Store-Based Personalization

Structured backend using MySQL to support country-specific data, store-based product views, and real-time synchronization.

Challenges

  • Implementing a custom view for video playing can be tricky, as it requires handling a variety of file formats, resolutions, and sizes.
  • Managing a database on the app side requires handling data storage, retrieval, and manipulation efficiently while ensuring the security and integrity of the data.
  • Storing and synchronizing data across different devices and platforms can be complex, especially if the data is large or constantly changing.
  • Register users based on their selected store and display store-specific product details.
  • Creating a custom section with expand and collapse functionality to organize information effectively requires careful implementation.
  • Managing offline access can be challenging, primarily if the app relies heavily on server data. It is essential to ensure that the app remains functional and user-friendly even offline.

Client Testimonials

I am very happy with the professionalism and efficiency with which you've handled the go-live process, as well as the collaboration between your two teams.

Testimonial from Steph Kennard on project success
— Ada Deacon E-commerce Manager, Trimax Mowers

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