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About Green Delivery

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Green Delivery is an Israel-based food and grocery delivery platform headquartered in Jerusalem, operating as a private limited company. The platform connects customers with restaurants and retail stores, enabling fast, reliable, and localized ordering experiences. It focuses on real-time order tracking, efficient last-mile delivery, and seamless customer communication. Designed for a diverse user base, the platform supports multilingual interactions and optimized logistics workflows. Green Delivery operates within Israel’s growing on-demand delivery ecosystem, where speed, automation, and operational efficiency are critical.

Type of Software

Multi-Restaurant Food & Grocery Delivery Platform

Headquarters

Jerusalem, Israel

Industry

Food Ordering & Delivery

Company Size

10 - 25

Project Scope

The project involved developing a scalable food and grocery delivery platform tailored for the Israeli market. The system was designed to support secure payment processing, real-time order tracking, and efficient delivery workflows. Key focus areas included improving communication between customers, drivers, and support teams through integrated channels. The platform also enabled better operational control with tools for order management and driver assignment.Overall, the solution aimed to enhance user experience, streamline logistics, and reduce dependency on manual support processes.

Services We Delivered

White-label delivery platform deployment

End-to-end setup of customer, driver, and admin apps

Payment gateway integration

Implemented secure PayPlus payment processing

Delivery workflow optimization

Integrated chatbot, WhatsApp, and calling systems

Communication system integration

Refined navigation, filtering, search, and frontend experience for easier product exploration

Challenges

  • Localized payment solution requirement
  • Inefficient scheduled order allocation
  • Lack of internal operations communication
  • Limited customer support channels
  • Privacy concerns in driver communication
  • High dependency on manual support
  • Fragmented active order communication

Solutions

  • Integrated PayPlus payment gateway
  • Enabled upfront driver assignment
  • Introduced back-office order notes
  • Added WhatsApp support button
  • Integrated TalkChief masked calling
  • Implemented Intercom chatbot support
  • Unified multi-channel communication system

Highlighted Features

  • PayPlus payment integration
  • Scheduled driver assignment
  • Backoffice order notes
  • WhatsApp support button
  • Masked calling system
  • Intercom chatbot support
  • Real-time order tracking
  • Multi-language platform
  • Scalable multi-store system

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