Automated fax solution for healthcare referrals enhancing intake efficiency, filtering spam, verifying senders, and securely routing documents to departments

About Perimeter Healthcare

Web App

Perimeter Healthcare is a U.S.-based behavioral healthcare provider focused on delivering comprehensive mental health services across multiple care settings. The organization specializes in inpatient psychiatric care, residential treatment, and programs for children, adolescents, adults, and geriatric patients. With a strong emphasis on patient-centered and evidence-based treatment, the company aims to build an integrated healthcare system that improves patient outcomes. Operating across various facilities, Perimeter Healthcare manages high volumes of referrals and clinical documentation, creating a need for efficient and scalable workflow solutions.

Type of Software

AI-driven Healthcare Fax Processing and Workflow Automation System

Headquarters

Alpharetta, Georgia, USA

Industry

Healthcare

Company Size

201 - 500

Project Scope

The project involved building an AI-driven platform to automate the intake and processing of healthcare referral faxes. The system was designed to receive incoming faxes, filter spam, validate senders, and intelligently route documents to the appropriate hospital departments. A hospital portal and admin panel were developed to manage users, departments, and referral workflows. The solution integrated multiple third-party services to enable secure communication, document processing, and real-time notifications. The overall objective was to reduce manual effort, improve operational efficiency, and enhance accuracy in referral handling.

Services We Delivered

AI Integration & Automation

Implemented intelligent document triage and routing using AI models

Backend Development

Built a scalable cloud infrastructure for workflow processing

Healthcare Portal Development

Developed a hospital-facing portal for referral management

Admin Panel Development

Built an admin system for managing users, hospitals, and workflows

Challenges

  • Manual fax processing inefficiencies
  • High-volume spam fax handling
  • Unverified sender identification issues
  • Complex referral routing workflows
  • Lack of real-time notifications

Solutions

  • AI-based fax filtering and classification
  • Automated sender verification logic implementation
  • Intelligent department-based routing system
  • Real-time notification and alert system
  • Centralized workflow management platform

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