The rise of Artificial Intelligence has sparked one of the biggest debates in financial services: will AI eventually replace human jobs in FinTech?
The answer is far more nuanced than a simple “yes” or “no.” AI in FinTech isn’t about replacing people; it’s about reshaping roles so humans can do what they do best: bring trust, fairness, and empathy into the financial system.
This perspective was recently explored by our CEO, Mr. Maulik Pandya, through his Forbes Technology Council article, “Why AI in FinTech Is Not Replacing Jobs; It’s Rebuilding Trust.” In this article, he emphasizes that AI should not be viewed as a substitute for people but as a powerful enabler that strengthens fairness, accountability, and resilience in finance.
“By combining intelligence with empathy, we can build a financial system that is not only more efficient but also fairer and more humane.” — Maulik Pandya, CEO, EvinceDev
AI technology is transforming the way financial institutions operate. It can handle repetitive, data-intensive tasks, including processing transactions, detecting fraud, monitoring risk, and even recommending repayment plans. Yet this automation doesn’t replace human jobs. Instead, it frees professionals to focus on what machines cannot do: interpreting insights in context, making informed decisions, and nurturing customer trust. Simply put, Artificial Intelligence allows humans to concentrate on high-value activities that require judgment, empathy, and accountability.
And this isn’t just theory.
“The World Economic Forum predicts that more than 97 million new roles may emerge by 2025 due to AI and automation, many of them in fields like data analysis, risk management, and compliance where human judgment and trust are essential.”
This shift is not just operational; it’s cultural. Financial institutions face increasing pressure to be transparent, fair, and accountable. When AI is paired with human empathy, it becomes a trust enabler, ensuring systems are efficient, explainable, and human-aligned.
At EvinceDev, we apply this philosophy every day:
- AI drives efficiency, humans preserve empathy and fairness
- Ethical design and explainability guide every solution we build
- Upskilled, human-in-the-loop teams ensure technology empowers, never replaces
As Mr. Maulik reflects, the path forward is clear:
The real opportunity is not in replacing people but in empowering them to use AI to make finance more transparent, resilient, and, above all, trustworthy.
The true future of AI in FinTech isn’t about fewer people; rather, it’s about stronger trust.
To explore Mr. Maulik’s full perspective on how AI empowers humans instead of replacing them, check out his Forbes Technology Council article here:
